Privacy Policy

Effective Date: February 2025

CashFlip ("we," "us," or "our") operates the CashFlip mobile gaming platform at cashflip.cash. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

• Phone Number: Required for account creation and OTP verification. We use your phone number to send one-time verification codes via SMS or WhatsApp.
• Email Address: Optional, used for account recovery and communication if provided.
• Display Name: Optional, chosen by you for in-game identification.
• Mobile Money Account Details: Phone number linked to your mobile money account for deposits and withdrawals.

Automatically Collected Information

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Game session data, transaction history, login times, and interaction patterns.
• IP Address: Collected for security, fraud prevention, and rate limiting.
• Location Data: Country-level location derived from your IP address or phone number country code.

2. How We Use Your Information

• Account Management: To create, verify, and maintain your account.
• Game Services: To operate the CashFlip game, process stakes, calculate payouts, and manage your wallet balance.
• Transactions: To process deposits via mobile money and facilitate withdrawals to your mobile money account.
• Communication: To send verification codes, transaction confirmations, and important account notifications.
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Compliance: To comply with regulatory requirements under the Gaming Commission of Ghana and applicable laws.
• Improvement: To analyze usage patterns and improve our services.

3. SMS and Messaging

By providing your phone number and opting into our text messaging program, you consent to receive one-time transactional security codes on your mobile device. Standard message and data rates may apply. For assistance, reply HELP to the number from which you received the message, or contact us at the support email listed below. To stop receiving messages, reply STOP at any time. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: Mobile money providers (e.g., MTN MoMo, Telecel Cash, AirtelTigo Money) to process deposits and withdrawals.
• Communication Providers: SMS and WhatsApp messaging services to deliver verification codes.
• Regulatory Authorities: The Gaming Commission of Ghana and other authorities as required by law.
• Service Providers: Cloud hosting, analytics, and security services that help us operate the platform.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication via one-time passwords (OTP).
• Rate limiting and IP-based fraud detection.
• Regular security audits and monitoring.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained as required by regulatory obligations. You may request account deletion by contacting our support team.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data (subject to regulatory retention requirements).
• Opt out of marketing communications.

8. Age Restriction

CashFlip is intended for users aged 18 and above. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform. Your continued use of CashFlip after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: support@cashflip.cash
• Platform: cashflip.cash